I tried your link. When I tried to log in, it opened this web page; '''https://service.aquacard.co.uk/aqua/web_channel/cards/security/logon/logon.aspx''' Nothing happened. The window soon timed out. I got the same thing when I tried to create a new user at; '''https://service.aquacard.co.uk/sitecore/content/aqua/web_channel/cards/security/registration/authenticate.aspx''' ---------------------- The connection has timed out The server at service.aquacard.co.uk is taking too long to respond. --------------------- See if ant of these help, http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

Thanks. I've come to the conclusion, after seeing others have the same problem, that there is probably a block on none UK IP addresses. AQUA don't seem to be doing anything about this.