Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Uncommanded folder/subfolder deletion

  • 3 antwurd
  • 1 hat dit probleem
  • 6 werjeftes
  • Lêste antwurd fan Matt

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed
more options

I had a mail folder conatining around 20 subfolders.

A few minutes ago, mails that would normally be filtered into it reported errors. I looked and saw the folder and all its contents were gone. I did not ask it to do this.

Allowed update to 38.3.0 this morning.

Loads of info lost. Any ideas? Deleted folder is empty.

Help!

I had a mail folder conatining around 20 subfolders. A few minutes ago, mails that would normally be filtered into it reported errors. I looked and saw the folder and all its contents were gone. I did not ask it to do this. Allowed update to 38.3.0 this morning. Loads of info lost. Any ideas? Deleted folder is empty. Help!

Alle antwurden (3)

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed Fraacheigener
more options

Update...

Activity Manager shows synching in progress for folder and subfolders. Perhaps it is fixing itself?

SeriouslyUnderwhelmed
SeriouslyUnderwhelmed Fraacheigener
more options

Or not fixing itself... Activity Manager has looked like this for 3 hours.

Any ideas?

Matt
Matt
  • Top 25 Contributor
  • Moderator
more options

Following update many anti virus firewall block Thunderbird's attempts to connect to the internet. Norton Internet security features prominently in this list, but is not alone. Check the firewall component and ensure it is allowing Thunderbird and allowing the correct version. With NIS it appears the auto setting is not sufficient and you must explicitly allow access.