Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Why is a regular, monthly email suddenly marked as spam?

  • 2 antwurd
  • 1 hat dit probleem
  • 1 werjefte
  • Lêste antwurd fan NCjohnL

more options

I have been getting the same email from my gas company for about a year and a half; same subject line, same reply address. This month it's marked ***SPAM*** in the subject line. I never delete them so I can't imagine why this one has been marked as spam (no training). My ISP is the same and as far as I know I haven't changed anything in Thunderbird, except of course I update when I get a notice. (I'm on 38.3.0 on Windows 7 Home Premium.)

Or is that ***SPAM*** in the subject line coming from my Avast AV?

I have been getting the same email from my gas company for about a year and a half; same subject line, same reply address. This month it's marked ***SPAM*** in the subject line. I never delete them so I can't imagine why this one has been marked as spam (no training). My ISP is the same and as far as I know I haven't changed anything in Thunderbird, except of course I update when I get a notice. (I'm on 38.3.0 on Windows 7 Home Premium.) Or is that ***SPAM*** in the subject line coming from my Avast AV?

Keazen oplossing

It is not coming from Thunderbird. Thunderbird uses the word Junk and does not change subject lines.

Dit antwurd yn kontekst lêze 👍 1

Alle antwurden (2)

more options

Keazen oplossing

It is not coming from Thunderbird. Thunderbird uses the word Junk and does not change subject lines.

more options

Thanks a lot.