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When I open an e-mail account, it asks for a password; if I tick the "Use Password Manager" it ignore the command completely and I have to start again ??

  • 6 antwurd
  • 6 hawwe dit probleem
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  • Lêste antwurd fan Andre

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When I open an e-mail account, it asks for a password (every time).

If I tick the "Use Password Manager to remember the password" it completely ignores the command and does nothing.

I then have to start again and NOT tick the box and it signs on OK.

However, I have to do this every single time that Thunderbird restarts ??

When I open an e-mail account, it asks for a password (every time). If I tick the "Use Password Manager to remember the password" it completely ignores the command and does nothing. I then have to start again and NOT tick the box and it signs on OK. However, I have to do this every single time that Thunderbird restarts ??

Keazen oplossing

Make hidden files and folders visible

In thunderbird

  • Help > Troubleshooting Information
  • click on 'show Folder'

a new window opens showing profile folder name.

  • Close Thunderbird now - this is important
  • Scroll down - locate and delete this file: key3.db

Restart Thunderbird. Try to enter password and select Password Manager to remember

Report back on results.

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Alle antwurden (6)

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At the prompt to enter password, enter password and select the "Use Password Manager to remember the password" checkbox and click on OK.

If you use a product like CCleaner, then it is probably clearing session and password info. In whichcase you need to make exception for thunderbird files in CCleaner to stop it cleaning Thunderbird information.

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Thank you Toad-Hall for taking the time to reply, but your solution is exactly the problem that I entered - I have repeatedly done exactly what you suggest and this is exactly what does not work !!!

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Do you use CCLeaner or similar product?

Does it say the password is stored here: 'Tools' > 'Options' > 'Security' > 'Passwords' tab or 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Passwords' tab

  • click on 'Saved Passwords' button
  • click on 'Show Passwords' button
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Thank again - you really are being helpful - much appreciated.

When I click on "Saved Passwords" I get an empty dialoque box; ie., there are no passwords stored there at all - it is completely blank and "Show Passwords" is greyed out.

I also have "Remember logins for sites" ticked in Firefox.

Please advise ??

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Keazen oplossing

Make hidden files and folders visible

In thunderbird

  • Help > Troubleshooting Information
  • click on 'show Folder'

a new window opens showing profile folder name.

  • Close Thunderbird now - this is important
  • Scroll down - locate and delete this file: key3.db

Restart Thunderbird. Try to enter password and select Password Manager to remember

Report back on results.

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Dear Toad-Hall,

You are a superstar - it's fixed - most grateful - after about 4 months of entering every password every day (and sometimes more) it was getting a little wearisome.

Thanks again