What are the SMTP server settings required by your hoster? That's server name, port, security (none, SSL/TLS, STARTTLS), authentication.

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Did you follow the account setup guide here?http://www.inmotionhosting.com/support/email/thunderbird/creating-an-email-account-in-thunderbird I notice there's also a support forum on that page. Have you asked your question there?

christ1 said

What are the SMTP server settings required by your hoster? That's server name, port, security (none, SSL/TLS, STARTTLS), authentication. Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Thanks so much for your reply. Here is the info:

 Application Basics

   Name: Thunderbird
   Version: 38.7.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160323055719
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap.1and1.com:993, SSL, passwordCleartext
     OUTGOING: smtp.1and1.com:587, alwaysSTARTTLS, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) imap.1and1.com:993, SSL, passwordCleartext
     OUTGOING: smtp.1and1.com:587, alwaysSTARTTLS, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) biz179.inmotionhosting.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: secure179.inmotionhosting.com:465, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) biz179.inmotionhosting.com:993, SSL, passwordCleartext
     OUTGOING: secure179.inmotionhosting.com:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, , (imap) mail.briggnoyes.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: mail.briggnoyes.com:587, alwaysSTARTTLS, none, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-e2ea97b4-ce93-418f-83bb-c54d42151106 (11/6/2015)
   http://crash-stats.mozilla.com/report/index/bp-e296238c-33bf-4bfd-8243-5c3e42150622 (6/22/2015)

 Extensions
   Lightning, 4.0.7.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   WiseStamp, 3.13.31.1-signed, false, wisestamp@wisestamp.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.7.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 7db3dc72-7fb8-4164-8a3a-f3dc8550778
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1459350410
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     security.disable_button.openCertManager: false

 Graphics

     Adapter Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0412
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4331
     Driver Date: 11-18-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10586.0)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 1
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS Util
     3.19.2.3
     3.19.2.3

     NSS SSL
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS S/MIME
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

amanchesterman said

Did you follow the account setup guide here?http://www.inmotionhosting.com/support/email/thunderbird/creating-an-email-account-in-thunderbird I notice there's also a support forum on that page. Have you asked your question there?

Thanks for your reply. I did follow this guide, but did not post a question. I will try that, though I saw a similar problem with no real solution, so not feeling confident....

What are the SMTP server settings required by your hoster?

You didn't answer that. Please provide the requested information.

account6: INCOMING: account6, , (imap) biz179.inmotionhosting.com:143, alwaysSTARTTLS, passwordCleartext

account7: INCOMING: account7, , (imap) biz179.inmotionhosting.com:993, SSL, passwordCleartext

account8: INCOMING: account8, , (imap) mail.briggnoyes.com:143, alwaysSTARTTLS, passwordCleartext

Which account is the troubled one? Both, account6 and account8 look odd.

christ1 said

What are the SMTP server settings required by your hoster?

You didn't answer that. Please provide the requested information.

account6: INCOMING: account6, , (imap) biz179.inmotionhosting.com:143, alwaysSTARTTLS, passwordCleartext

account7: INCOMING: account7, , (imap) biz179.inmotionhosting.com:993, SSL, passwordCleartext

account8: INCOMING: account8, , (imap) mail.briggnoyes.com:143, alwaysSTARTTLS, passwordCleartext

Which account is the troubled one? Both, account6 and account8 look odd.

Sorry about that. Here it is:

Secure SSL/TLS Settings (Recommended) Username: Password: Use the email account’s password. Incoming Server: secure179.inmotionhosting.com

   IMAP Port: 993
   POP3 Port: 995

Outgoing Server: secure179.inmotionhosting.com

   SMTP Port: 465

Non-SSL Settings (NOT Recommended) Username: Password: Use the email account’s password. Incoming Server: mail.briggnoyes.com

   IMAP Port: 143
   POP3 Port: 110

Outgoing Server: mail.briggnoyes.com

   SMTP Port: 587

Accounts 6, 7, and 8 are all having the same problem.

bnoyes said

christ1 said

What are the SMTP server settings required by your hoster?

You didn't answer that. Please provide the requested information.

account6: INCOMING: account6, , (imap) biz179.inmotionhosting.com:143, alwaysSTARTTLS, passwordCleartext

account7: INCOMING: account7, , (imap) biz179.inmotionhosting.com:993, SSL, passwordCleartext

account8: INCOMING: account8, , (imap) mail.briggnoyes.com:143, alwaysSTARTTLS, passwordCleartext

Which account is the troubled one? Both, account6 and account8 look odd.

Sorry about that. Here it is:

Secure SSL/TLS Settings (Recommended) Username: Password: Use the email account’s password. Incoming Server: secure179.inmotionhosting.com

   IMAP Port: 993
   POP3 Port: 995

Outgoing Server: secure179.inmotionhosting.com

   SMTP Port: 465

Non-SSL Settings (NOT Recommended) Username: Password: Use the email account’s password. Incoming Server: mail.briggnoyes.com

   IMAP Port: 143
   POP3 Port: 110

Outgoing Server: mail.briggnoyes.com

   SMTP Port: 587

Accounts 6, 7, and 8 are all having the same problem.

One other thing:

I've also used secure179.inmotionhosting.com as the outgoing server and it gives me the same problem.

I'd rather not post my email address to a public forum. You can still edit your previous post and remove your email address.

For the server settings, only use the Secure SSL/TLS Settings. They are recommended for a reason. Forget about the Non-SSL Settings, they are NOT Recommended anyway.

Are accounts 6, 7, and 8 all different accounts, i.e. each with a different user ID and password?

Or were these different attempts to get the one account going?

The settings you should use in Thunderbird as per the instructions: Incoming server (IMAP): server name: secure179.inmotionhosting.com connection security: SSL/TLS port: 993 authentication: normal password

Outgoing server (SMTP): server name: secure179.inmotionhosting.com connection security: SSL/TLS port: 465 authentication: normal password

This is what's already set for account7, so 7 is supposed to work.

bnoyes said

bnoyes said

christ1 said

What are the SMTP server settings required by your hoster?

You didn't answer that. Please provide the requested information.

account6: INCOMING: account6, , (imap) biz179.inmotionhosting.com:143, alwaysSTARTTLS, passwordCleartext

account7: INCOMING: account7, , (imap) biz179.inmotionhosting.com:993, SSL, passwordCleartext

account8: INCOMING: account8, , (imap) mail.briggnoyes.com:143, alwaysSTARTTLS, passwordCleartext

Which account is the troubled one? Both, account6 and account8 look odd.

Sorry about that. Here it is:

Secure SSL/TLS Settings (Recommended) Username: Password: Use the email account’s password. Incoming Server: secure179.inmotionhosting.com

   IMAP Port: 993
   POP3 Port: 995

Outgoing Server: secure179.inmotionhosting.com

   SMTP Port: 465

Non-SSL Settings (NOT Recommended) Username: Password: Use the email account’s password. Incoming Server: mail.briggnoyes.com

   IMAP Port: 143
   POP3 Port: 110

Outgoing Server: mail.briggnoyes.com

   SMTP Port: 587

Accounts 6, 7, and 8 are all having the same problem.

One other thing:

I've also used secure179.inmotionhosting.com as the outgoing server and it gives me the same problem.

Account 7 is the only one I care about. Accounts 6 and 7 are "dummy" accounts I created to see if I could get it to work in a different way. They have different user ids and passwords. I have the correct settings for account 7 but it is still not working.

One other note that I don't if it is significant - the timing out error comes up instantaneously. There is no time that goes by to even that would make it even seem like an email has tried to send.

Can you confirm receiving mail with account7 works?

Do you see anything relevant in the error console? Press Ctrl+Shift+J to bring up the error console.

christ1 said

Can you confirm receiving mail with account7 works? Do you see anything relevant in the error console? Press Ctrl+Shift+J to bring up the error console.

The receiving mail definitely works as I am receiving mail throughout the day.

There does not seem to be anything relevant in the error console (just warnings about spacing), but what exactly am I looking for?

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

christ1 said

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode Does the problem go away?

Nope. Problem still here.

I'm running out of ideas. Can you post the Troubleshooting Information again, just the 'Mail and News Accounts' section will do.

Did you talk to your email provider?

You can also try to log your SMTP connection attempts. https://wiki.mozilla.org/MailNews:Logging

christ1 said

I'm running out of ideas. Can you post the Troubleshooting Information again, just the 'Mail and News Accounts' section will do. Did you talk to your email provider? You can also try to log your SMTP connection attempts. https://wiki.mozilla.org/MailNews:Logging

I have talked to my email provider extensively. They were not very helpful - basically only pointing out to me that my email is working correctly through their webmail portal (which is true) so it should work through Thunderbird. That is when I turned to Mozilla support.

Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account3 (imap) imap.1and1.com:993 SSL/TLS Normal password smtp.1and1.com:587 STARTTLS Normal password true account4 (imap) imap.1and1.com:993 SSL/TLS Normal password smtp.1and1.com:587 STARTTLS Normal password true account6 (imap) biz179.inmotionhosting.com:143 STARTTLS Normal password secure179.inmotionhosting.com:465 SSL/TLS Normal password true account7 (imap) secure179.inmotionhosting.com:993 SSL/TLS Normal password secure179.inmotionhosting.com:465 SSL/TLS Normal password true account8 (imap) mail.briggnoyes.com:143 STARTTLS Normal password mail.briggnoyes.com:587 STARTTLS Password, original method (insecure) true

Server settings for account7 (still) look good.

Please try to log your SMTP connection attempts as per the above support article.

Webmail infrastructure is independent from POP/IMAP/SMTP servers. Therefore, if webmail works, this is no indication that there are no problems.

I have set up the logging. How exactly do I access the information from this? It's unclear to me....

It's all explained in the article. I can't tell you more than what's written there.