Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Thunderbird set up won't accept my password. Why?

gill.14
gill.14
more options

After returning my PC to factory settings I cannot complete the Thunderbird set up as Thunderbird won't accept my password. I have a Talktalk account

After returning my PC to factory settings I cannot complete the Thunderbird set up as Thunderbird won't accept my password. I have a Talktalk account

Alle antwurden (1)

amanchesterman
amanchesterman
more options

I'm not 100% clear what you're saying. You've reset your PC to factory settings and have re-installed Thunderbird, is that right? And now you are trying to set up your TalkTalk account? And when you type in the password to connect to the server, you get an error message saying 'password not recognised'?? If that's what is happening then it's not Thunderbird that won't accept the password, it's the TalkTalk server: that message indicates that the server won't accept the connection. When you reset your machine, did you uninstall Thunderbird first? Did you remove the passwords for the account?