Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

subject and correspondents fields are blank for some but not all emails I receive. SOLVED by repairing folder

  • 4 antwurd
  • 4 hawwe dit probleem
  • 54 werjeftes
  • Lêste antwurd fan Fossil33

more options

Recently the subject and correspondents fields are blank for some of the emails I receive. This started several weeks ago and has gotten progressively worse. Some of the emails are OK. These emails are from a variety of senders. I have not added any add-ons or extensions. I tried safe mode and turning off add-ons and extensions. Still doesn't help. This occurs with 2 different accounts I have.

Recently the subject and correspondents fields are blank for some of the emails I receive. This started several weeks ago and has gotten progressively worse. Some of the emails are OK. These emails are from a variety of senders. I have not added any add-ons or extensions. I tried safe mode and turning off add-ons and extensions. Still doesn't help. This occurs with 2 different accounts I have.

Bewurke troch Wayne Mery op

Keazen oplossing

Are these emails (all your emails in the folder really) still available on web mail?

Dit antwurd yn kontekst lêze 👍 1

Alle antwurden (4)

more options

It's possible your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

more options

Thanks for the idea. I did as directed and repaired the folder after creating a backup. Unfortunately it didn't help. The interesting thing is if I use Outlook as the client all of the subject and correspondent data is present.

more options

Keazen oplossing

Are these emails (all your emails in the folder really) still available on web mail?

more options

yes. I tried repairing the folder again. The next time I opened Thunderbird all of the new emails had the subject and correspondents fields filled in. I could not retrospectively fix those that were previously missing but I think the problem is solved going forward. Thanks...