Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Saving sync info after resetting password...

  • 3 antwurd
  • 2 hawwe dit probleem
  • 14 werjeftes
  • Lêste antwurd fan the-edmeister

AMCjavelin74
AMCjavelin74
more options

I reset the password to my Sync account after my laptop was stolen, on a new laptop that I was setting up. Of course this deleted the data on the server (why?). This data is still on my mobile phone, however, and I'd like to save as much as I can (Android OS). Is there a way to save my sync data from my phone without manually recreating my previous Firefox experience?

I reset the password to my Sync account after my laptop was stolen, on a new laptop that I was setting up. Of course this deleted the data on the server (why?). This data is still on my mobile phone, however, and I'd like to save as much as I can (Android OS). Is there a way to save my sync data from my phone without manually recreating my previous Firefox experience?

Alle antwurden (3)

the-edmeister
the-edmeister
  • Moderator
more options

Other thread is here: /questions/1149416

Yes, the Firefox data is erased when the Password is reset - there was a warning that would happen; the data on the Sync server was encrypted using the old password, a new password wouldn't be able to decrypt that data. see the screenshot with the warning message

Have you connected your Firefox for Android device you your Sync account using the new Sync password?

AMCjavelin74
AMCjavelin74 Fraacheigener
more options

I probably should have read it, instead of rushing like an idiot after my laptop got stolen :P I did not connect my android device to my sync account with a new password. Hopefully there's a way to export that data in a file type of some sort. Running Linux Mint for an OS here :)

Bewurke troch AMCjavelin74 op

the-edmeister
the-edmeister
  • Moderator
more options

Data doesn't get deleted from any "devices" when the Sync password is changed; so connecting that Android now should get your Firefox data back on the Sync server, and then to the new laptop.