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Profile accidentally deleted in profile manager, losing all addresses, email, etc. Not in profile files. Are they stored anywhere else so I can recover them?

  • 9 antwurd
  • 10 hawwe dit probleem
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  • Lêste antwurd fan LOlsson

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In Profile Manager I had profile not being used in addition to my default personal profile. In Profile Manager I deleted the unused profile but my Default Profile disappeared with it, leaving me with nothing! Profile folders are empty (including hidden files) except for a new default profile created the same day I lost everything. I've lost all my email, addresses, etc., etc. Is there any other place that they were stored other than in profiles so that I can get them back? It is a terrible loss.

In Profile Manager I had profile not being used in addition to my default personal profile. In Profile Manager I deleted the unused profile but my Default Profile disappeared with it, leaving me with nothing! Profile folders are empty (including hidden files) except for a new default profile created the same day I lost everything. I've lost all my email, addresses, etc., etc. Is there any other place that they were stored other than in profiles so that I can get them back? It is a terrible loss.

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Is there any other place that they were stored other than in profiles

In your backup?

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Unfortunately it was not backed up. I back up many things but did not realize before that app data was stored in a different location that I was not backing. I certainly will in the future.

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In Profile Manager I deleted the unused profile

Did you also check the option to erase the corresponding files?

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No I did not choose that option.

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By the way, thank you Christ1 for corresponding with me!

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Use Windows Explorer and navigate to your profile folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Check whether your profile still exists.

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It does not exist in the Profile folder. I went through all the mozillazine articles and tried the suggestions before I wrote to support. That's why I am hoping that the address book and email might be stored elsewhere, but I can't find them. And I am angry that when I deleted the unused profile in the profile manager it deleted my regular profile along with it. I deleted one in the Profile Manager and two disappeared which doesn't seem right.

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No I did not choose that option.

Then the profile data should still exist. If not, I'm not sure what exactly you did, and what happened. In any case, the address book only exists in the profile.

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Thanks for trying. I've been all through the profile files and everything is gone. I suspect I just have to accept it and start again.

     One reason I wrote about this is because it doesn't seem right that if you delete one profile in the manager, the others should also delete.  That seems to me to be a weakness in the program and I wanted Mozilla to hear about it.  It also teaches a lesson to backup  program data which I always thought was being backed up, but was not.  Lesson learned.  Thanks for trying to help!