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Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Firefox crashes, usually on video content

  • 1 antwurd
  • 2 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan cor-el

Crasgard
Crasgard
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I did everything they recommend on the support page (safe mode, reinstall etc.) but my Firefox 55.0.3 still keeps constantly crashing on Video content. Youtube, etc.

here is the crash report:

df6ba32f-6f0e-4f1c-990b-94f640170908 https://crash-stats.mozilla.com/report/index/df6ba32f-6f0e-4f1c-990b-94f640170908#tab-details

I did everything they recommend on the support page (safe mode, reinstall etc.) but my Firefox 55.0.3 still keeps constantly crashing on Video content. Youtube, etc. here is the crash report: df6ba32f-6f0e-4f1c-990b-94f640170908 https://crash-stats.mozilla.com/report/index/df6ba32f-6f0e-4f1c-990b-94f640170908#tab-details

Alle antwurden (1)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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That is a problem with the Shockwave Flash plugin.

See:

YouTube would normally use the HTML5 media player and not the Flash plugin.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window