Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

why video is working but cannot be seen?

  • 9 antwurd
  • 1 hat dit probleem
  • 8 werjeftes
  • Lêste antwurd fan Happy112

more options

videos start playing fine but in the middle only audio continues playing ,the same problem on all websites ,but other browsers work fine

videos start playing fine but in the middle only audio continues playing ,the same problem on all websites ,but other browsers work fine

Alle antwurden (9)

more options

the screenshot

Bewurke troch mohamed.pbuh op

more options

What site and what is playing the video? Just by that is hard to know where and how it is doing that.

more options

Is this with all websites/videos? Some, a few?


See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

almost half of the videos on facebook and youtube ,i dont face this problem on other browsers §which means i think the drivers are ok , and firefox is up to date

more options

First, let's make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

yeah thanks everything works fine using safe mode ,but what could cause the problem knowing that i have only 3 addons installed and only one is enabled which is adblock?

more options

If everything is fine in Safe mode that means something else is installed is causing the problem and it isn't a FF problem. You should disable adblock and see what happens. I know some sites if you use blockers they will block your access in return.

more options

It could be adblock or something else on your system.

more options

Hi mohamed.pbuh,

If the problem does not exist in Safe Mode, and you get this green screen (shown in your screenshot) : try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.


If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: