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Can't delete mails in Trash and Junk I can put them there but not delete

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  • 1 hat dit probleem
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  • Lêste antwurd fan Toad-Hall

ScoutJackie
ScoutJackie
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I move old mails to trash. I also move the junk to trash and then want to delete them. I delete everything and withing seconds it is all back. It takes about 20 minutes of deleting the SAME messages up to 10 times till they are finally gone. Why?

I move old mails to trash. I also move the junk to trash and then want to delete them. I delete everything and withing seconds it is all back. It takes about 20 minutes of deleting the SAME messages up to 10 times till they are finally gone. Why?

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Toad-Hall
Toad-Hall
  • Top 10 Contributor
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re : I move old mails to trash. I also move the junk to trash and then want to delete them. I delete everything.

Do you do the following?

  • right click on 'Trash' folder and select 'Empty trash/deleted'
  • then right click on 'Junk' folder and select 'Compact'
  • then right click on folder eg: Inbox' and select 'Compact folder

or compact all folders:

  • 'Menu icon' > 'File' > 'Compact folders'

Note: when you delete emails they are hidden and marked as deleted, but they are not fully deleted until you compact the folder. Compacting removes 'marked as deleted' emails.