Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

How do I reconnect my third-party authenticator app if I'm unable to disable the original connection in my Firefox account settings?

  • 1 antwurd
  • 1 hat dit probleem
  • 1 werjefte
  • Lêste antwurd fan cor-el

oof_ouch
oof_ouch
more options

In the "Manage Account" tab where I would be able to disable my third-party authentication app, it won't actually disable itself and I'm now locked out of my Firefox account. I've tried changing my password but I'm still locked out.

In the "Manage Account" tab where I would be able to disable my third-party authentication app, it won't actually disable itself and I'm now locked out of my Firefox account. I've tried changing my password but I'm still locked out.

Alle antwurden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you still have recovery codes that work (a password reset invalidates these code)?

Try to log in to the Firefox Account directly via this website.

You need a fresh login to be able to change the two factor authentication setting(s).