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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

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Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

No access to the account

  • 2 antwurd
  • 1 hat dit probleem
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  • Lêste antwurd fan ludvickk

ludvickk
ludvickk
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I can not use the authenticator app because I removed it from my phone. I do not have any recovery codes, so I can not log into my Firefox account. Is there another way to regain access to your account? Can a Firefox employee reset the account manually?

I can not use the authenticator app because I removed it from my phone. I do not have any recovery codes, so I can not log into my Firefox account. Is there another way to regain access to your account? Can a Firefox employee reset the account manually?

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cor-el
cor-el
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  • Top 10 Contributor
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You should have disabled 2FA before removing the authenticator app or at least create new recovery codes. Now you will have to create a new account with another email.

See also:

Bewurke troch cor-el op

ludvickk
ludvickk Fraacheigener
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cor-el said

You should have disabled 2FA before removing the authenticator app or at least create new recovery codes. Now you will have to create a new account with another email. See also:

I would still like to access that account or delete it permanently with all my data. If it is possible? Could I somehow contact the mozilla support who can access such things? If exist some GDPR departament in Mozilla?

Bewurke troch ludvickk op