We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I'm having problems with syncing

  • 1 antwurd
  • 1 hat dit probleem
  • 1 werjefte
  • Lêste antwurd fan Paul

hammybwire
hammybwire
more options

I have lost my previous LG phone, and have since replaced with an Android A20, both phones have firefox with the same email address, phone number; I couldn't remember my password, unfortunately, so I had to reset it to get into my account.

Is there any way to still sync passwords, bookmarks, history etc.. from the info on my old phone that was stored in my firefox browser, before I had to changing password on my new phone?

I have lost my previous LG phone, and have since replaced with an Android A20, both phones have firefox with the same email address, phone number; I couldn't remember my password, unfortunately, so I had to reset it to get into my account. Is there any way to still sync passwords, bookmarks, history etc.. from the info on my old phone that was stored in my firefox browser, before I had to changing password on my new phone?

Alle antwurden (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

Any data you have on the server will be erased when you reset your password. Your other devices will stop synchronizing unless you update them with the new password.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.