Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Widevine crashes every time I visit Netflix or Amazon

  • 10 antwurd
  • 1 hat dit probleem
  • 2 werjeftes
  • Lêste antwurd fan Quirinbrunner

more options

I'm on Arch Linux and recently updated Firefox to version 73.0 through pacman. I got no errors and Firefox works fine. Except that Widevine crashes whenever I visit Netflix or Amazon. I tried removing the plugin and reinstalling it, reinstalling Firefox and starting Firefox in safe mode. If anyone knows a solution to my problem your help would be much appreciated!

I'm on Arch Linux and recently updated Firefox to version 73.0 through pacman. I got no errors and Firefox works fine. Except that Widevine crashes whenever I visit Netflix or Amazon. I tried removing the plugin and reinstalling it, reinstalling Firefox and starting Firefox in safe mode. If anyone knows a solution to my problem your help would be much appreciated!

Keazen oplossing

So I now downgraded glibc and lib32-glibc which fixed the problem. Thank you all for your help! Have a lovely day :)

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (10)

more options

It looks like you're actually on Firefox 74 which is not a stable release. Maybe you should try rolling it back to the current stable release.

Other than that, you can try to remove video hardware acceleration by disabling media.hardware-video-decoding.enabled in about:config.

more options

Hey. Thank you for your reply. I posted that question from the firefox developer edition as I wanted to see if it worked there, but it didn't either. I tried disabling hardware video decoding but it sadly didn't work either. Thank you for your help though.

more options

Does Widevine work here ?

more options

cor-el said

Does Widevine work here ?

Sadly it still crashes immediately

more options

Hi Quirinbrunner:

I believe this is fixed in Firefox 73.0.1 which was released today. Please give it a try.

Cheers!

...Roland

more options

Sadly it still crashes :/

more options

Is there any information I could give that could help?

more options

Keazen oplossing

So I now downgraded glibc and lib32-glibc which fixed the problem. Thank you all for your help! Have a lovely day :)

more options

If anyone is running into this and is willing to test, it would be useful to know if running with the environment variable `MOZ_DISABLE_GMP_SANDBOX=1` set impacts the crash. That env var can be used to disable the sandbox Widevine runs in. You can unset the var once you've tested.

We've seen new versions of glibc run into the sandbox because they change the syscalls some functions use. So if setting that fixes the problem, that would be helpful to know. If it does fix the problem, running with the env var `MOZ_SANDBOX_LOGGING=1` set should log to the terminal what call is blocked. If Mozilla can get that info we can use it to adjust the sandbox as needed.

more options

bvandyk said

If anyone is running into this and is willing to test, it would be useful to know if running with the environment variable `MOZ_DISABLE_GMP_SANDBOX=1` set impacts the crash. That env var can be used to disable the sandbox Widevine runs in. You can unset the var once you've tested. We've seen new versions of glibc run into the sandbox because they change the syscalls some functions use. So if setting that fixes the problem, that would be helpful to know. If it does fix the problem, running with the env var `MOZ_SANDBOX_LOGGING=1` set should log to the terminal what call is blocked. If Mozilla can get that info we can use it to adjust the sandbox as needed.

I would love to help but even with the glib and lib32-versions at the versions they were before it doesn't crash anymore.