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Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

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Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Archive folder is empty. Where did all my 2019 emails go?

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  • 1 hat dit probleem
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  • Lêste antwurd fan Toad-Hall

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I have archives set up as attached, but nothing's in the archive folder. My Trash folder is now only showing 2020 emails, although it used to show them all.

I have archives set up as attached, but nothing's in the archive folder. My Trash folder is now only showing 2020 emails, although it used to show them all.
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Is this a POP mail account ?

If yes:

  • In Thunderbird
  • Help > Troubleshooting Information
  • click on 'Open Folder'

A new window opens showing contents of your profile name folder.

  • Click on 'Mail' folder
  • Click on the 'pop mail account name' folder

Make sure you can see the 'size' column header.

  • Please post image that show the contents of the Pop mail account name folder
  • You should see an 'Archives.sbd' folder - click on that folder to see contents.
  • Please post image that show the contents of the 'Archives.sbd' folder.