Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

I suddely have Lockwise and have lost all my saved passwords

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How do I either go back to my old Firefox or retrieve all my saved passwords? It asked for an update, now I have something called Lockwise and I have lost all my passwords

How do I either go back to my old Firefox or retrieve all my saved passwords? It asked for an update, now I have something called Lockwise and I have lost all my passwords

Keazen oplossing

hii ajinuk You'll need to close Firefox during the operation. The hope is when you re-open Firefox, it will seamlessly use the old files in place of the new empty ones. Here goes:

Open your current Firefox profile folder using either

   "3-bar" menu button > "?" Help > Troubleshooting Information
   (menu bar) Help > Troubleshooting Information
   type or paste about:support in the address bar and press Enter 

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

   "3-bar" menu button > Exit
   (menu bar) File > Exit 

Pause while Firefox finishes its cleanup

Then right-click > Rename logins.json to something like loginsOLD.json. Also right-click > Rename key4.db to something like key4OLD.db. This is in case you need to undo this change.

Copy/paste the logins.json and key4.db files from the old profile folder to the current one.

Start Firefox back up again. Can Firefox find/read your logins?

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Alle antwurden (3)

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Keazen oplossing

hii ajinuk You'll need to close Firefox during the operation. The hope is when you re-open Firefox, it will seamlessly use the old files in place of the new empty ones. Here goes:

Open your current Firefox profile folder using either

   "3-bar" menu button > "?" Help > Troubleshooting Information
   (menu bar) Help > Troubleshooting Information
   type or paste about:support in the address bar and press Enter 

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Leaving that window open, switch back to Firefox and Exit, either:

   "3-bar" menu button > Exit
   (menu bar) File > Exit 

Pause while Firefox finishes its cleanup

Then right-click > Rename logins.json to something like loginsOLD.json. Also right-click > Rename key4.db to something like key4OLD.db. This is in case you need to undo this change.

Copy/paste the logins.json and key4.db files from the old profile folder to the current one.

Start Firefox back up again. Can Firefox find/read your logins?

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I closed down Firefox to try as you suggested, then thought I would restart it first to see what would happen. All the passwords are suddenly back! Thanks anyway!

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most welcome