We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Can't open work email (outlook with portal)

  • 1 antwurd
  • 1 hat dit probleem
  • 4 werjeftes
  • Lêste antwurd fan FredMcD

Danyo
Danyo
more options

Since update around 2-3 months ago, I have been unable to open my work email in my Firefox browser. Works fine in other browsers, but I prefer Firefox and would like to make it work again like it used to. My work uses the a portal in the outlook email and it still lets me sign in like everything is good. I get to the pop-up that asks if you want to stay logged in and after that I get a solid white screen...nothing else.

Since update around 2-3 months ago, I have been unable to open my work email in my Firefox browser. Works fine in other browsers, but I prefer Firefox and would like to make it work again like it used to. My work uses the a portal in the outlook email and it still lets me sign in like everything is good. I get to the pop-up that asks if you want to stay logged in and after that I get a solid white screen...nothing else.

Alle antwurden (1)

FredMcD
FredMcD
more options

Danyo said
I get to the pop-up that asks if you want to stay logged in

When does this happen? Is that a message from the website or the browser?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}