Account data disappeared
Hello! my Firefox account has lost data. I describe the situation: today I log into my Firefox account, and I see that the data was synchronized, but there were no usernames, passwords, bookmarks, nothing on one account. I tried using another phone, the same thing, synchronization takes place , but there is no data. And until today, all the data was in place. What should I do in such situations?
Alle antwurden (3)
Hi
Can you still see your bookmarks and other data on one if your devices?
Себуро сказал(а)
Привет. Можете ли вы по-прежнему видеть свои закладки и другие данные на одном из ваших устройств?
Unfortunately, there are no more devices with this data. I used to uninstall Firefox, and then install it again when logging in, restore logins, bookmarks, etc. But, today, something has changed and after logging in, I did not see my data.
Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.