''<p>nitin.ku25 [[#question-1359203|said]]</p>'' <blockquote>my gmail account always opens with basic html view only in firefox. some options of even basic html view are not showing. please help! also i have tried to open new links from google. but whenever i search it......... it's always depicted in light purple font color (meaning - it has been opened before) </blockquote>

Many site issues can be caused by corrupt cookies or cache&#46; '''Warning ! ! ''' This will log you out of sites you're logged in to&#46; You may also lose any settings for that website&#46; * [https://support&#46;mozilla&#46;org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support&#46;mozilla&#46;org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, [https://support&#46;mozilla&#46;org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode Start Firefox using Troubleshoot(Safe) Mode] {web link} A small dialog should appear&#46; Click '''Start In Troubleshoot(Safe) Mode''' (not Refresh)&#46; Is the problem still there? While you are in Troubleshoot(Safe) mode; Try disabling graphics hardware acceleration in Firefox&#46; Since this feature was added to Firefox it has gradually improved but there are still a few glitches&#46; ''[https://support&#46;mozilla&#46;org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}