Thunderbird is not an email/domain hosting service, it's just a client (messenger).

I'm guessing your work account was configured to forward messages to your personal Gmail account. You could send a test message from a different account to your work address. The copy received in your Gmail account should have headers that show which servers handled the message until it reached your Gmail inbox. Their names or addresses may just be all you need to know where the account is hosted. See https://support.google.com/mail/answer/29436?hl=en

Hi, Thank you so much for this. I did as suggested and it is telling me it's been mailed by the business. The business emails are all currently on Eclipse Webmail. Except mine. Why isn't mine there? Is it just a case of getting the admin to add it? Or do I have to stop using gmail as my forwarding account?

Business emails are being received in business email address account and then redirected/forwarded to gmail account from which you download to Thunderbird. I would have thought the business would know all the email addresses they issue and who uses them.

re : The business emails are all currently on Eclipse Webmail. Except mine. Why isn't mine there?

That's not a question for Thunderbird, but What makes you think it is not there ?

I presume you have used the business email address and password when attempting to logon to the eclipse webmail server. (Not the gmail address and password.)

OR perhaps you cannot logon to your webmail account because you have forgotten the password to the business account? The webmail account would normally have a 'forgotten password' link to regain access or talk to the business admin.

The point is this, even if you can logon to the webmail account -currently, there may not be any emails in the webmail account because they are being forwarded on to the gmail account.

1. Small business taken over by someone who isn't IT savvy so let the previous owner set everything up. The owner does know their email addresses and who uses them but mine isn't on the list in the dashboard. They have mail@, orders@, boss@, events@ but not me@. 2. I know my email address isn't with Eclipse webmail because it's not listed on the dashboard with the others as mentioned above. 3. Yes I used the business address and password to look on the webmail dashboard, which is why i know my email address isn't listed. Again I would like to know why. 4. I'm making an assumption it might have something to do with Thunderbird because the previous owner used Thunderbird and mentioned that he preferred it to Eclipse. It may have absolultely nothing to do with Thunderbird but I have to start somewhere. 5. I have logged into the webmail account - see above - which is why I know my email address is not there. Again, I am trying to understand why it is not there. Can it be in Thunderbird? 6. I don't understand much of any of this so I appreciate answers. Are you aware you come over as rather rude and patronising? 7. I CAN LOG IN to the webmail account, the dashboard shows all users' addresses but mine. I would like to understand why and where it might be? Could it be in Thunderbird, which they previous owner used or is this not possible? Is is not there because it was simply never added to the dashboard by the admin? Is it not there because of something to do with gmail? 8. I'm not after my emails - I get them via gmail. I am looking to know why my email address isn't included with the others on the dashboard of the webmail account. 9. As I begin to understand a bit more, maybe my question is no longer for here but for Eclipse 10. I can't make anything much clearer because I don't really understand what is going on.

No one here can really say why your account is not listed in the dashboard. Why is it so important that it's listed on the dashboard, yet it's the same account you've logged in to, to access the dashboard? If you can log in to this account via webmail, then that answers your original question of where this account is hosted/lives. You can't log in to webmail with a non-existent account. Surely, you must know this. Toad-Hall is right, this isn't a Thunderbird issue even if you'd like to think it is. Like I said earlier, Thunderbird is NOT a domain/email hosting service like Eclipse. When the other guy said they preferred Thunderbird over Eclipse, it didn't mean Thunderbird is a service like Eclipse. It just means they preferred using a desktop email client (that's what Thunderbird is) instead of the Eclipse webmail portal.

What you really need to do is get in touch with Eclipse' support about this issue. They are hosting your business email accounts, so they know more about their own systems than anyone else here.

My boss wants to move to something else. As I said in my original post. She's concerned that because my email address doesn't show up we will lose stuff.

It's NOT the same account I log into to access the dashboard. I use mail@<business name> to log into the dashboard. My own work email is <my name@<business name> and it is this address that doesn't appear to be listed. </p>

As I said in my original post, I do not understand how any of this works. I have no idea what Thunderbird or Eclipse are, or what any of it means or does. I was hoping for a bit more patience and understanding.

Thanks to the first poster who actually took the time to read properly and respond kindly I have now hopefully established that Thunderbird are not involved, and thank crap for that frankly if this is the kind of support offered.

This was a joyless and piss poor experience.

I can tell you for certain that you cannot have a domain hosted by two different providers. For example, with Eclipse as the host of your business domain, you cannot have some email accounts all ending with @<business name> hosted on Eclipse, and your work email account also ending with @<business name> hosted by another provider such as IONOS. You can't split a domain between two hosting providers like that. Having said that, you now know who to take this matter up with.