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Cannot pair from android app

  • 3 antwurd
  • 3 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan Paul

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I try using the pair feature but each time I scan, I get a page showing "Did you use the system camera? You must pair from within the Firefox app" Even though I did pair from the Firefox app. I have tried multiple times, always the same issue. Device: Samsung s20 fe OS: Android 12 Browser version: The latest on both PC and Mobile

I try using the pair feature but each time I scan, I get a page showing "Did you use the system camera? You must pair from within the Firefox app" Even though I did pair from the Firefox app. I have tried multiple times, always the same issue. Device: Samsung s20 fe OS: Android 12 Browser version: The latest on both PC and Mobile

Keazen oplossing

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (3)

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Hi

If you are unable to pair using the QR code, I recomend that you try using the email option to connect Firefox for Android to your Firefox Account.

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I found a better solution! As it turned out the phone either did pair, or perhaps was already paired, so either way it was the error message itself that was the error

Bewurke troch garym3 op

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Keazen oplossing

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.