Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Facebook

  • 1 antwurd
  • 0 hawwe dit probleem
  • 9 werjeftes
  • Lêste antwurd fan Terry

nancygresham38
nancygresham38
more options

A few months ago Firefox asked me if I wanted to refresh Firefox. I clicked yes. When I did, it removed my Facebook account that I've had for several years. What happened? I've been trying to get it back with no luck. It had many, many pictures that I wanted to keep. I'm heartbroken and all that was lost. Can you help me?

Nancy Gresham [removed email from public]

A few months ago Firefox asked me if I wanted to refresh Firefox. I clicked yes. When I did, it removed my Facebook account that I've had for several years. What happened? I've been trying to get it back with no luck. It had many, many pictures that I wanted to keep. I'm heartbroken and all that was lost. Can you help me? Nancy Gresham [removed email from public]

Bewurke troch James op

Alle antwurden (1)

Terry
Terry
more options

Things can go wrong when you 'refresh' Firefox but your Facebook account still exists. You may have lost bookmarks, logins and passwords but the account is still in the Facebook site. Go to the site and try to log in. You will be asked to indicate whether you have forgotten your password. If you answer yes, you should be sent an email asking you to reset it.