Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Firefox crash

  • 2 antwurd
  • 1 hat dit probleem
  • 7 werjeftes
  • Lêste antwurd fan bruce137

bruce137
bruce137
more options

Crash ID: bp-ae8e8d30-0959-4835-9131-48cdf0231230 Computer: Mac Mini (Late 2012); macOS Catalina 10.15.7 Firefox was updated to version 121.0 on 12/28/2023, but the crashes didn't start until 12/29/2023. Crash occurs immediately upon attempting to start Firefox. Attempted to start Firefox in Troubleshoot Mode but that crashed also.

Crash ID: bp-ae8e8d30-0959-4835-9131-48cdf0231230 Computer: Mac Mini (Late 2012); macOS Catalina 10.15.7 Firefox was updated to version 121.0 on 12/28/2023, but the crashes didn't start until 12/29/2023. Crash occurs immediately upon attempting to start Firefox. Attempted to start Firefox in Troubleshoot Mode but that crashed also.

Alle antwurden (2)

zeroknight
zeroknight
more options

Does it still happen in a new profile (without signing into sync account)? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile.

bruce137
bruce137 Fraacheigener
more options

Thank you for your response. I was unable to perform any of the suggestions regarding profiles. But what did work was to shut everything down and restart in Safe Mode. Then when I started Firefox, I finally was able to see the error screen it had been trying to display when it was crashing. That screen said: "Sorry. We’re having trouble getting your pages back. We are having trouble restoring your last browsing session. Select Restore Session to try again." And "restore session" brought me back to a normal website window. Then I restarted the Mac into normal mode and Firefox is now functioning normally.