We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

1. Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder.
2. Open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
3. Open the 5 most recent files with a text editor and copy the IDs.
4. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

The crash report ID you posted hasn't been submitted.

If a line on the about:crashes page doesn't start with "bp-", click this line to submit the crash report. If the report is submitted successfully, the link will be updated and gets a "bp-" prefix.

• please do not add the "bp-" prefix yourself
• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx