Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Most videos have either no sound or don't play

  • 2 antwurd
  • 0 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan cor-el

jam65536
jam65536
more options

Videos (with the exception of those on YouTube) have no sound, and in some cases such as Amazon or Plex, fail to play at all. Amazon directs me to plugins, and to select 'Always Activate' on Widevine Content Decryption, and to update plugins. This was already the case and had no effect. Plex, in some cases, simply gives the error: 's4032 (Manifest)', though this could be a different issue. Other videos on Plex have the same problem of no sound. This problem doesn't occur on other browsers like Chrome or Edge.

Videos (with the exception of those on YouTube) have no sound, and in some cases such as Amazon or Plex, fail to play at all. Amazon directs me to plugins, and to select 'Always Activate' on Widevine Content Decryption, and to update plugins. This was already the case and had no effect. Plex, in some cases, simply gives the error: 's4032 (Manifest)', though this could be a different issue. Other videos on Plex have the same problem of no sound. This problem doesn't occur on other browsers like Chrome or Edge.

Alle antwurden (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Do you have this installed? Media Feature Packs by Windows

What do you see here? see screenshot

Bewurke troch jonzn4SUSE op

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.