2025 01 21 Dear Sir, I have raised my concerns a few times, but I am still having difficulties in accessing my email account since it was transferred from Heart Internet. I would add that I was instructed to make the change, which created the problems with my email account. Some basic details:- email address: malcolnm@malcolmgmiller.biz name: Malcolm G. Miller I was issued with information sheets headed, "CloudTech24 Email Setup on Laptop with Thunderbird" and "CloudTech24 Email Setup on iOS". Regarding the Laptop document the systems worked for a while and has failed again. I have never managed to get the iOS system to work. This means that I have lost all email communication on my Apple iPhone since the change and only occasionally experienced service on my laptop. Currently I have no access to my email. Until I am up and running you can email me on an old email address, being malcolm_g_miller@hotmail.com I am desperate to have my email service restored on both my laptop and my cellphone. Yours faithfully, Malcolm G. Miller malcolm@malcolmgmiller.biz (malcolm_g_miller@hotmail.com)