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I needed to do a system restore and when it was done Thunderbird.exe was gone.

  • 6 antwurd
  • 0 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan david

ccoons4419
ccoons4419
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The pc is a new Dell 8960 running windows 11 home. I installed t-bird from the microsoft store ver 128.5.2. I needed to do a system restore and when it was done Thunderbird.exe was gone. The link that I used to open it went to c:\users\username\thunderbird.exe but there was nothing there named Thunderbird after the restore.

I found Thunderbird at "C:\Program Files\WindowsApps\MozillaThunderbird.MZLA_128.5.2.0_x64__h5892qc0xkpca\VFS|ProgramFiles\MZLA Package Root\Thunderbird.exe" I made a shortcut to that but the response is "Windows cannot access the specified device, path, or file. you may not have the appropriate permission to access the item."

I do have a current copy of the profile.

The pc is a new Dell 8960 running windows 11 home. I installed t-bird from the microsoft store ver 128.5.2. I needed to do a system restore and when it was done Thunderbird.exe was gone. The link that I used to open it went to c:\users\username\thunderbird.exe but there was nothing there named Thunderbird after the restore. I found Thunderbird at "C:\Program Files\WindowsApps\MozillaThunderbird.MZLA_128.5.2.0_x64__h5892qc0xkpca\VFS|ProgramFiles\MZLA Package Root\Thunderbird.exe" I made a shortcut to that but the response is "Windows cannot access the specified device, path, or file. you may not have the appropriate permission to access the item." I do have a current copy of the profile.

Keazen oplossing

Thanks for the responses. I did as suggested and all appears to be well now.

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Alle antwurden (6)

christ1
christ1
  • Top 25 Contributor
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Get rid of the Thunderbird version from the MS store, it's outdated anyway. Then download Thunderbird from https://www.thunderbird.net/ and run the installer.

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david
david
  • Top 10 Contributor
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I strongly encourage you to download from the official site, thunderbird.net, as the MS version is not fully compatible and getting help on this forum will always be problematic. Once installed, I suggest copying the profile to c:\users\<yourid>\appdata\roaming\thunderbird\profiles, and then click the windows key and 'r' key from desktop, and enter 

   thunderbird.exe  -p    and press enter. this starts profile manager and you can then select the 'create profile' button to point thunderbird to this profile.

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ccoons4419
ccoons4419 Fraacheigener
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Keazen oplossing

Thanks for the responses. I did as suggested and all appears to be well now.

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david
david
  • Top 10 Contributor
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thanks for the feedback. I'm pleased that all is well. :)

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ccoons4419
ccoons4419 Fraacheigener
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I do have one more question. When I chose a user profile I renamed it but it doesn't appear in the profile folder (as linked in the troubleshooting info) with the new name. It's only listed with the original name. Any reason for that?

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david
david
  • Top 10 Contributor
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that shortcut name is only for when you use profile manager. Otherwise, it can be ignored.

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