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The instruction at "0x0000000" referenced memory at "0.0000000". The memory could not be "read"

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Darcey
Darcey
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Why do I get that message (with a little red "X' before it) when I try to open Firefox? Sometimes it comes on even when it HAS loaded firefox, in the back ground. Tried Windows malicious software removal tool (8 1/2 hours), and PC Health from Pareto. Also I have no video, on Firefox. Does work on Explorer. Any suggestions. Thanks.

Why do I get that message (with a little red "X' before it) when I try to open Firefox? Sometimes it comes on even when it HAS loaded firefox, in the back ground. Tried Windows malicious software removal tool (8 1/2 hours), and PC Health from Pareto. Also I have no video, on Firefox. Does work on Explorer. Any suggestions. Thanks.

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cor-el
cor-el
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems