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How do I fix the right-click context menu; it has blank entries and shows no selectable options?

  • 5 antwurd
  • 28 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan the orphanage

guyc
guyc
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recently I have noticed that my right-click context menu looks like it has no entries. It shows up on a right-click, but the whole menu is blank. On further investigation there are scroll buttons on the top and bottom of the menu and if I hover over the up buttom eventually the normal context commands scroll down from above. I noticed this first a few days ago, shortly after the download of 3.6.13. Today I also noticed that some of my menu bars were showing a similar issue with blank entries in the menus. In one case the menu also didn't register where the mouse was, highlighting a command several steps further up.

Is this something to do with the new Mozilla or something else? I only run a couple of addons, Ad Block Plus and Tab Mix Plus. Can try to capture a screen shot of the issue, but difficult since the menu dissapears when I try to do a screen grab!

All help is much appreciated.

recently I have noticed that my right-click context menu looks like it has no entries. It shows up on a right-click, but the whole menu is blank. On further investigation there are scroll buttons on the top and bottom of the menu and if I hover over the up buttom eventually the normal context commands scroll down from above. I noticed this first a few days ago, shortly after the download of 3.6.13. Today I also noticed that some of my menu bars were showing a similar issue with blank entries in the menus. In one case the menu also didn't register where the mouse was, highlighting a command several steps further up. Is this something to do with the new Mozilla or something else? I only run a couple of addons, Ad Block Plus and Tab Mix Plus. Can try to capture a screen shot of the issue, but difficult since the menu dissapears when I try to do a screen grab! All help is much appreciated.

Alle antwurden (5)

the-edmeister
the-edmeister
  • Moderator
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Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

guyc
guyc Fraacheigener
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Hi, thanks for the quick response!

While trying to find info on how to fix this I looked up some context menu addons for FF and tried one. It didn't work so I uninstalled it and after that everything was back to normal. Odd, but there you have it. I still don't know what went wrong in the first place but for the moment it appears to have cleared up.

Next time though I will try loading into Safe Mode if I find any issues (I forgot there was one!).

Thanks for getting back to me again.

GC

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Bewurke troch cor-el op

milldogtjm
milldogtjm
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This may help go to your start menu find the Firefox safe mode link, click on it a pop up should come up with options on it, select reset toolbars and controls only. this should give you most of the context menu back but i still have a few empty ones, but 95% of the menu is back.

the orphanage
the orphanage
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i had a similar problem and the solution seems to be the add-on https everywhere. after disabling https everywhere my context menu works fine. maybe it was conflicting with another add-on i have?