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I am receiving a notice sometimes that states: Software update failed. Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help. Any one know about this? I am on ATT DSL and not a network.

  • 8 antwurd
  • 19 hawwe dit probleem
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  • Lêste antwurd fan tracker59

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Software Update Update failed.

Message says; "Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help."

I am not on a network but am on AT&T DSL. Should I contact AT&T or is this a Firefox problem?

Software Update Update failed. Message says; "Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help." I am not on a network but am on AT&T DSL. Should I contact AT&T or is this a Firefox problem?

Alle antwurden (8)

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Try to change https://aus2.mozilla.org to https://aus3.mozilla.org in the pref app.update.url on the about:config page if that pref shows aus2 in the value.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.


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Okay I made the change, I hope, so now I will wait to see if that took care of the message. Thanks a lot for your help

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You're welcome.


So you had a aus2 instead of the correct aus3 in that URL ?

Was that aus2 setting bold (user set) or default?

Does the pref after you have changed it to aus3 show as default?

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That is correct, I had aus2 as a default setting. When I changed to to aus3, it now shows as a user setting. Do I need to change this to the default setting and if so how is that done?

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No. the aus3 value is correct although the devs are planning a server redirect to make sure that both values work.

What is the name of the Firefox program folder?

Is it "C:\Program Files\Mozilla Firefox\" or something else?

Which files do you see in the defaults\pref folder in the Firefox program folder?


Bug 658066 – Redirect aus2.mozilla.org to aus3.mozilla.org

Bewurke troch cor-el op

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The program file is Mozilla Firefox. The files in the defaults\pref folder is as follows; autoconfig,pref, profile,shortcuts. Thanks again for your input. Does this look ok, or does anything else need to be done?

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Did you look in the pref folder?

You listed the folders in the defaults folder.
You need to open the pref folder and look there.
There should only be a file channel-prefs.js in the pref folder.

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Digging a little deeper, going to the prefs file of the defaults folder, I find the following; channel-prefs, firefox, firefox-branding, firefox-l10n, itms, reporter.