Is there seriously no one at Mozilla capable of dealing with this? Surely someone there is in charge of monitoring the Sync server and is able to fix what are obviously broken accounts? I've been using Sync since its inception and it's really frustrating that it suddenly broke one day and I can't get any help with it. Can anyone assist with this?!

There are a limited number of volunteers participating in answering questions on this forum. On some days, there are many more questions than can be answered by the few volunteers here. On some occasions questions slip past and no one is available to answer some questions. Thanks for pushing your question back to the top with an additional post.

The following should completely delete your Sync account and let you start from scratch. Have you tried going direct to the address in the instructions below?

The following will delete your Sync account and all data stored on the server. You will need to establish a new account and start over.

Go to the following address: https://account.services.mozilla.com/

If you DO NOT remember your password, press the "Forgot your password?" link and it will be sent to the e-mail address that you used for registration.

Enter your e-mail address and your password. Follow any additional prompts. This should remove your account and all Sync data associated with your account from the servers.

Then, set up a new account.

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

• Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
• Adobe Shockwave for Director Netscape plug-in: Installing (or Updating) the Shockwave plugin with Firefox
• Adobe PDF Plug-In For Firefox and Netscape: Installing/Updating Adobe Reader in Firefox
• Shockwave Flash (Adobe Flash or Flash): Updating Flash in Firefox
• Next Generation Java Plug-in for Mozilla browsers: Installing or Updating Java in Firefox

Thanks for the response. I wasn't able to fit this into my original question due to space limitations but every time I delete my account, I get this:

"Oh dear.

Looks like one of the dinosaurs escaped again. We keep them away from the data, so that should be safe.

Please try again later when we've wrestled him back onto the treadmill."

This is why I know it's something corrupted on the server side. I can login to it but it doesn't sync right and it won't delete. Is there any way to either have this error fixed or have the account manually deleted?

Hang in there. I have requested additional information about this issue.

Thanks very much! I appreciate it. Getting Sync withdrawl over here. :)

A bug report has been filed on the issue about "the dinosuars being loose" when trying to delete a Sync account. I have seen that message posted a few times on the Support Forum in the last few weeks.

You can follow developments and possible workarounds in the bug report, but please to not post there. The bug report is for developers to use and exchange information to find a fix. The bug report is here --> https://bugzilla.mozilla.org/show_bug.cgi?id=680861

I will continue to monitor this post and the bug report. In the meantime, the only suggestion that I can make is to backup your profile and give you some links on transferring data from one profile to another. You can tranfer/copy individual files from one profile to another. However, if you are Syncing with a mobile device, I can not help with that; maybe someone else can make suggestions while the problem is being resolved.

• http://support.mozilla.com/en-US/kb/Profiles
• http://support.mozilla.com/en-US/kb/Profiles#How_to_find_your_profile
• http://support.mozilla.com/en-US/kb/Backing+up+your+information
• http://kb.mozillazine.org/Profile_backup
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
• http://kb.mozillazine.org/Profile_folder_-_Firefox
• http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile
• http://kb.mozillazine.org/Recovering_a_missing_profile
• http://kb.mozillazine.org/Show_hidden_files_and_folders

Is there any other update on this? I've seen some discussion in that bug report thread but no real solutions.

I give up. After numerous attempts to have what should be a relatively simple problem fixed, I'm done with Firefox. I was already having significant performance problems with the browser and compared with this still being broken, I've given up and switched to Chrome. Its sync isn't as full-featured but it actually works and while it's also missing some things I liked in Firefox, it has none of the performance issues. Sorry Mozilla, it wouldn't have taken much to keep me on your platform but that time has passed. I hope the 20+ others who are also having this issue get some resolution.