Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Firefox crashes

  • 2 antwurd
  • 2 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan Safeena

Safeena
Safeena
more options

Hi Firefox keeps crashing - it was not crashing in safe mode on Friday but is now crashing in safe mode after a few minutes. I only have gmail open when it has crashed today. All add-ons are disabled. I have enclosed all the ids since Friday below including the date and time of crash from the crash report list

Hi Firefox keeps crashing - it was not crashing in safe mode on Friday but is now crashing in safe mode after a few minutes. I only have gmail open when it has crashed today. All add-ons are disabled. I have enclosed all the ids since Friday below including the date and time of crash from the crash report list

Keazen oplossing

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-65f35ab5-bddd-4b56-9e99-c15592111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (2)

knorretje
knorretje
more options

Keazen oplossing

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-65f35ab5-bddd-4b56-9e99-c15592111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Safeena
Safeena Fraacheigener
more options

Thank you very much - that worked. I have also raised it with Trusteer Rapport as I use that extra security which is still receommended by all online banking software. So hopefully they will have additinal requests to work on the problem and fix it. Thanks again