We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

security code to ask question on eBay not accepted

  • 1 antwurd
  • 5 hawwe dit probleem
  • 2 werjeftes
  • Lêste antwurd fan cor-el

skimtwashington
skimtwashington
more options

When I type in security code number to ask a seller a question(to send) I get error message"please correct info(code) over and over(I put correct code number each time. Ebay tech support is claiming that it may be my browser(Mozilla) that is causing the problem of not accepting the CORRECT security code and false message that I have entered it incorrectly. It's eBay's system. How can my browser(mozilla) effect eBay's own system of accepting a security code? Whom does the problem lie with? ***note! It worked using Internet explorer as my browser. Maybe eBay is right. But I want to use Mozilla. How can we fix this? Thanks!

When I type in security code number to ask a seller a question(to send) I get error message"please correct info(code) over and over(I put correct code number each time. Ebay tech support is claiming that it may be my browser(Mozilla) that is causing the problem of not accepting the CORRECT security code and false message that I have entered it incorrectly. It's eBay's system. How can my browser(mozilla) effect eBay's own system of accepting a security code? Whom does the problem lie with? ***note! It worked using Internet explorer as my browser. Maybe eBay is right. But I want to use Mozilla. How can we fix this? Thanks!

Alle antwurden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).