We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

setup sync on new computer

  • 2 antwurd
  • 2 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan robdam1001

robdam1001
robdam1001
more options

OLD PC died. Trying to setup FF sync on new PC but every time I sign in to my existing sync account all I get is the pair device option. I don't want to pair a device, I just want to link my new pc to my sync account so I can start syncing again.

OLD PC died. Trying to setup FF sync on new PC but every time I sign in to my existing sync account all I get is the pair device option. I don't want to pair a device, I just want to link my new pc to my sync account so I can start syncing again.

Alle antwurden (2)

the-edmeister
the-edmeister
  • Moderator
more options

You need three things to connect a new "device" to an existing Syn account.

  1. Account username
  2. Password
  3. Sync Key / Recovery Key or "Pair key"

If you are lacking your Sync Key / Recovery Key or can't open Firefox on your old PC to retrieve the "pair key", you won't be able to connect to your Sync account to get your data.

You need to use that "Pair a device" option to setup Sync on the new PC, or use the link in that window for I don't have the device with me - in that case you need your Sync Key / Recovery Key.
https://support.mozilla.com/en-US/kb/find-code-to-add-device-to-firefox-sync

robdam1001
robdam1001 Fraacheigener
more options

Thx for your reply but that's pretty lame. My account is useless to me now since I cannot access my old DEAD PC.