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My Firefox crashes upon start up, and the crash reporter opens instead

  • 1 antwurd
  • 3 hawwe dit probleem
  • 13 werjeftes
  • Lêste antwurd fan philipp

akhalaj
akhalaj
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When I open my Firefox from desktop (windows vista), the firefox crash reporter opens instead giving me the options of restarting, or quiting firefox. The samething also happens when I start in safemode, or when I Reset firefox. The only way I can open firefox from desktop is if I open it as the administrator. My latest crash IDs are as follows: - Crash ID: bp-85ec11ca-df68-4c34-9eb7-800f32130119 - Crash ID: bp-33a8cf2d-1be2-44bd-8265-8741a2130119 - Crash ID: bp-9fac309a-d062-4f4d-bd2f-a0de12130119 - Crash ID: bp-f3507e6d-6e28-486d-888f-265c02130119 - Crash ID: bp-98a24370-1267-4caa-a2aa-90cda2130119

I would really appreciate if you could help me out with this, I simply hate all the other browsers and would hate to change to one of them.

When I open my Firefox from desktop (windows vista), the firefox crash reporter opens instead giving me the options of restarting, or quiting firefox. The samething also happens when I start in safemode, or when I Reset firefox. The only way I can open firefox from desktop is if I open it as the administrator. My latest crash IDs are as follows: - Crash ID: bp-85ec11ca-df68-4c34-9eb7-800f32130119 - Crash ID: bp-33a8cf2d-1be2-44bd-8265-8741a2130119 - Crash ID: bp-9fac309a-d062-4f4d-bd2f-a0de12130119 - Crash ID: bp-f3507e6d-6e28-486d-888f-265c02130119 - Crash ID: bp-98a24370-1267-4caa-a2aa-90cda2130119 I would really appreciate if you could help me out with this, I simply hate all the other browsers and would hate to change to one of them.

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philipp
philipp
  • Moderator
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hello akhalaj, from the crash report you've submitted it seems like the crash is malware related. the malicious file on your pc causing the crash is named ebwlduva.dll (randomly generated filename).

according to reports from other users it should be detected &removed by microsoft safety scanner and kaspersky security scan. please run a scan with these products:

http://www.microsoft.com/security/scanner/default.aspx

http://www.kaspersky.com/security-scan