Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one: #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages. #Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article. '''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer. After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations: * '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox'' * '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox'' #Go to the Windows Start menu and click on "Computer". #In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive. #Find the "Program Files (x86)" folder or "Program Files" folder. #* On 32-bit Windows, double-click the '''Program Files''' folder to open it. #* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder. #Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin. Now, go ahead and reinstall Firefox: #Double-click the downloaded installation file and go through the steps of the installation wizard. #Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. Please report back to see if this helped you!

I did the clean install. I guess now I need to wait for an upgrade to be sure it worked correctly. I'll keep your directions in case I need them. So far everything seems to be running fine. Thank you.