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Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Firefox crashes on Start-Up

  • 2 antwurd
  • 1 hat dit probleem
  • 3 werjeftes
  • Lêste antwurd fan cool_runnings

cool_runnings
cool_runnings
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Hello!

I downloaded the latest version of Firefox for Windows XP but it always crashes on start-up. Mozilla Crash Reporter appears. I am not able to start Firefox in safe mode.

My latest crash ids are bp-9fdcf812-70e4-4025-97b1-4c7592130430, and bp-74c78b9f-ad72-446e-aa0a-d8aef2130429.

I immensely appreciate any assistance you are able to provide. Thank You!

Hello! I downloaded the latest version of Firefox for Windows XP but it always crashes on start-up. Mozilla Crash Reporter appears. I am not able to start Firefox in safe mode. My latest crash ids are bp-9fdcf812-70e4-4025-97b1-4c7592130430, and bp-74c78b9f-ad72-446e-aa0a-d8aef2130429. I immensely appreciate any assistance you are able to provide. Thank You!

Keazen oplossing

hello, from the crash report you've submitted it seems like the crash might be adware/malware related. the file on your pc causing the crash is named datamngr.dll.

first, please go to the windows control panel / programs section and see if you have any toolbars, imesh, MediaBar, data manager or other similar suspicious programs installed - if so remove them...

afterwards please run a full scan of your system with different tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

for some general info see Troubleshoot Firefox issues caused by malware

Dit antwurd yn kontekst lêze 👍 1

Alle antwurden (2)

philipp
philipp
  • Moderator
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Keazen oplossing

hello, from the crash report you've submitted it seems like the crash might be adware/malware related. the file on your pc causing the crash is named datamngr.dll.

first, please go to the windows control panel / programs section and see if you have any toolbars, imesh, MediaBar, data manager or other similar suspicious programs installed - if so remove them...

afterwards please run a full scan of your system with different tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

for some general info see Troubleshoot Firefox issues caused by malware

cool_runnings
cool_runnings Fraacheigener
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Thank you philipp!

After I removed that datamngr file from my system, the browser worked. Thank you so much for your help.

All the Best to You!