my firefox crashes when using vpn
Application Basics
Name Firefox
Version 21.0
User Agent Mozilla/5.0 (Windows NT 6.1; rv:21.0) Gecko/20100101 Firefox/21.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Avira SearchFree Toolbar plus Web Protection 3.15.26.100015 false toolbar@ask.com
Free Download Manager plugin 1.5.8 false fdm_ffext@freedownloadmanager.org
Hotspot Shield 10.16.4.519 false {c95a4e8e-816d-4655-8c79-d736da1adb6d}
IDM CC 7.3.50 false mozilla_cc@internetdownloadmanager.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind true
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.disk.smart_size_cached_value 358400
browser.places.smartBookmarksVersion 4
browser.privatebrowsing.autostart true
browser.startup.homepage http://www.google.com/
browser.startup.homepage_override.buildID 20130511120803
browser.startup.homepage_override.mstone 21.0
dom.disable_open_during_load false
dom.mozApps.used true
dom.w3c_touch_events.expose false
extensions.lastAppVersion 21.0
network.cookie.prefsMigrated true
places.database.lastMaintenance 1372150243
places.history.expiration.transient_current_max_pages 53427
plugin.disable_full_page_plugin_for_types application/pdf
privacy.cpd.offlineApps true
privacy.cpd.siteSettings true
privacy.popups.showBrowserMessage false
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.timeSpan 0
security.default_personal_cert Select Automatically
security.disable_button.openDeviceManager false
security.enable_tls false
security.warn_viewing_mixed false
toolkit.startup.recent_crashes 3
Graphics
Adapter Description Mobile Intel(R) 965 Express Chipset Family
Adapter Drivers igdumdx32 igd10umd32
Adapter RAM Unknown
ClearType Parameters Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Device ID 0x2a02
Direct2D Enabled Blocked for your graphics driver version.
DirectWrite Enabled false (6.2.9200.16492)
Driver Date 9-23-2009
Driver Version 8.15.10.1930
GPU #2 Active false
GPU Accelerated Windows 0/1 Basic
Vendor ID 0x8086
WebGL Renderer Google Inc. -- ANGLE (Mobile Intel(R) 965 Express Chipset Family)
AzureCanvasBackend skia
AzureContentBackend none
AzureFallbackCanvasBackend cairo
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Library Versions
Expected minimum version
Version in use
NSPR 4.9.6 4.9.6
NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC
NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC
NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC
NSSUTIL 3.14.3.0 3.14.3.0
Alle antwurden (1)
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
To Enable SafeMode
- You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
- Once you get the pop-up, just select "'Start in Safe Mode"
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
________________________________________________________________________________
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.
- Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
- Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.