Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

windows 7 compatability

  • 3 antwurd
  • 6 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan Ed

betty_k73
betty_k73
more options

I have Windows 7 and when I upgraded to FF 23.0.1 I started having issues running FF. It gets hungup and crashes, even in safe mode. I downgraded to FF 22 and the issue went away but it keeps upgrading to 23 even though I set it NOT to automatically upgrade. And even v22 has issues running websites like Twitter that use Java.

I have Windows 7 and when I upgraded to FF 23.0.1 I started having issues running FF. It gets hungup and crashes, even in safe mode. I downgraded to FF 22 and the issue went away but it keeps upgrading to 23 even though I set it NOT to automatically upgrade. And even v22 has issues running websites like Twitter that use Java.

Keazen oplossing

Hello,

I'm not aware of any compatibility issues between Firefox 23.0.1 and Windows 7. Given that you are still experiencing the problem in Firefox Safe Mode it seems unlikely that any of your add-ons are causing the issue.

Please could you try doing a Firefox Reset? Use the instructions below. This will return Firefox to its default settings. Your personal information (history, bookmarks etc) will be saved but you will need to reinstall your addons.

Refresh Firefox - reset add-ons and settings

I hope that helps. Let me know if not.

Dit antwurd yn kontekst lêze 👍 2

Alle antwurden (3)

Ed
Ed
more options

Keazen oplossing

Hello,

I'm not aware of any compatibility issues between Firefox 23.0.1 and Windows 7. Given that you are still experiencing the problem in Firefox Safe Mode it seems unlikely that any of your add-ons are causing the issue.

Please could you try doing a Firefox Reset? Use the instructions below. This will return Firefox to its default settings. Your personal information (history, bookmarks etc) will be saved but you will need to reinstall your addons.

Refresh Firefox - reset add-ons and settings

I hope that helps. Let me know if not.

betty_k73
betty_k73 Fraacheigener
more options

Thanks so much! seems to have done the trick.

Ed
Ed
more options

Great! Thanks for letting me know.

And thanks for using Firefox :)