1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista and higher)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Any luck?

REPORT ID:

8089f2e6-66f6-4408-a32c-3b9448904242 3/13/2014 11:19 AM
c3152044-a9fd-455c-921a-37f0bb2f92c8 3/13/2014 11:17 AM
830c1602-805b-46de-8da8-06facb17a966 3/13/2014 10:23 AM
6451c23e-3f1e-451d-b680-22b8fb26e4c6 3/13/2014 10:23 AM
4e0b60d8-c6e1-466c-b051-c4cec3d08b36 3/13/2014 10:22 AM

bill45: Thank you for the crash ids. However, I can not pull them since you must click on your crash report ids so they can be sent to us. Without that being done we can't pull up your report. Also, please open up a new thread for your issue at /questions/new so our community support team can better assist you with your issue.

Also, since this thread is an old thread and the original poster has not responded, our Mozilla Support rules and guidelines prohibit the take over of an already opened thread so therefore this thread will be locked.

Thank you!