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I deleted an email from the In folder, but, once done, I could not find it in either the Bin or Spam folders. Have you also experienced this?

  • 4 antwurd
  • 1 hat dit probleem
  • 1 werjefte
  • Lêste antwurd fan MorganS1

MorganS1
MorganS1
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The email deleted has just completely disappeared. I have Searched for it and have repeatedly scanned both the Bin folder and the Spam one. I concerned because this email was purportedly from eBay and it was asking me to pay for a purchase that I never fully executed.

The email deleted has just completely disappeared. I have Searched for it and have repeatedly scanned both the Bin folder and the Spam one. I concerned because this email was purportedly from eBay and it was asking me to pay for a purchase that I never fully executed.

Alle antwurden (4)

philipp
philipp
  • Moderator
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hello MorganS1, this question doesn't seem to be related to firefox in particular - please refer to Problems with email and how to find help.

thank you

MorganS1
MorganS1 Fraacheigener
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Hi Philipp,

Thanks for your suggestions. I'm not sure what you mean by saying it's not a Firefox issue. Why would it not be? One would think this application would be responsible for storing and labeling all files associated with it.

Also, I found nothing of relevance in the link you sent me. Perhaps you could be more specific.

Best regards, Morgan.

philipp
philipp
  • Moderator
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the "application" in this case is running on the server of your webmail-provider. firefox isn't storing any of your emails, but just rendering the page as it's submitted by the web-server - that's why i've provided the article & suggested to contact the support team of your email provider...

MorganS1
MorganS1 Fraacheigener
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Thanks for your suggestion, but I think I would just get the same reply from them (It's a Firefox issue - speak to them). Why is it that I can account for all my other emails but not this one? Does that not sound like an application error to you, as opposed to a server issue?