Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Unknow account on Firefox Sync but I connect on account.services.mozilla.com

  • 1 freagra
  • 16 leis an bhfadhb seo
  • 2 views
  • Freagra is déanaí ó ChrisAO

more options

I can use my login / pass on 'https://account.services.mozilla.com/' but when I try to connect in firefox (windows or android) I get a 'unknown account' (Compte inconnu) error message.

What can I do ?

I can use my login / pass on 'https://account.services.mozilla.com/' but when I try to connect in firefox (windows or android) I get a 'unknown account' (Compte inconnu) error message. What can I do ?

All Replies (1)

more options

Ah, something I discovered when checking out "Sync" for the first time having updated to FF29. There was some info somewhere (can't remember exactly where I read it - sorry) that said the "old" Sync won't work with FF29 and later and the "new"sync doesn't work with pre FF29.

You need to register at https://accounts.firefox.com/signup and login at https://accounts.firefox.com/signin or via >Options >Sync (the latter may be where I read it). HTH.