Weird behaviour in Outlook.com, only with Firefox
Hi,
I have seeing some confusing behaviour for the last couple of weeks now, and hope that one of you technically minded people may be able to help.
Currently on a Win 7 Professional machine, running fully updated (auto updates enabled). I am using Firefox 29.0.1. I use Outlook.com, and when opening the tab on my browser, Outlook.com opens just fine at the inbox, with the reading pane at the bottom as I like. Conversation threads are turned off. The first e-mail I see highlighted and also in the reading pane is the most recent one. No problems so far, but after a few seconds the highlighted and displayed e-mail changes to one I received about 2 weeks ago.
No problem I thought, sign out of Outlook, clear the internet cache (btw, mine is set to clear cache each time I exit anyway), close down Firefox and then reopen it, and sign back into Outlook. I did this, and problem e-mail is still the one that ends up being the focus both in in-box and reading pane. Next option was to switch off the reading pane, carry out the actions listed above, and then turn the reading pane back on. Unfortunately, the rogue e-mail still insisted on being the most important one.
I then moved the offending e-mail into another folder, so well away from the in-box, and carried out the sign out, clear cache, close down, restart, sign in procedure. In-box now stayed with the most recent e-mail highlighted, but the reading pane switch again and displayed the e-mail that wasn't even in the in-box any more.
Finally, I deleted the e-mail completely, signed out, cleared cache etc. Now the reading pane is blank, no matter what I do.
Anyone got any ideas? Incidentally, I have other e-mails from this sender, and this only happens with this one particular one.
Thanks for reading, hope it make sense.
Réiteach roghnaithe
Folks, first of all many thanks for your suggestions.
Having worked through them all and had no success, I noticed that having created a completely new profile and signed in to Outlook.com, that the address was different to the address in my old profile.
I ended up simply changing the outlook.com address to the one that worked, and everything seems fine at the moment. If all this happens again, then the web address may be the first place I look.
Thanks again
Read this answer in context 👍 0All Replies (8)
After your Login in "outlook.com", the page redirected to blank page and redirected to Mail Inbox Page.
When it redirect to Blank Page, if your internet connection is slow, it stop in the blank page.
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Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
Thanks iamjayakumars,
Just tried these steps, and problem still occurs in safe mode, and also with all plug-ins disabled. Just having a look at my preferences now.
Create a new profile as a test to check if your current profile is causing the problems.
See Creating a profile:
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Profile Backup and Restore
Thanks again, I'll have to try that later, must go out now.
You might also try clearing your live.com cookies, in case one of those has stored something about this particular message.
To remove the current site's cookies (save any pending work first), while viewing a page on the site, either:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually. Then reload the page and log back in. Any improvement?
This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).
"Remove Cookies" from sites causing problems:
- Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.
- Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- Hold down the Shift key and left-click the Reload button
- Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- Press "Command + Shift + R" (Mac)
Try to reset (power off/on) the router.
Réiteach Roghnaithe
Folks, first of all many thanks for your suggestions.
Having worked through them all and had no success, I noticed that having created a completely new profile and signed in to Outlook.com, that the address was different to the address in my old profile.
I ended up simply changing the outlook.com address to the one that worked, and everything seems fine at the moment. If all this happens again, then the web address may be the first place I look.
Thanks again
Thank you for reporting that. Many months ago, Yahoo mail users experienced a similar problem: old bookmarks and old home pages were not redirecting to the correct new server, so numerous site functions were inexplicably broken. Hopefully Microsoft will quickly fix the problem.