Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

After HDD crash - how to recover synced data in Firefox 28?

  • 4 fhreagra
  • 3 leis an bhfadhb seo
  • 33 views
  • Freagra is déanaí ó user633449

more options

Hi!

My last device with synched data had a HDD failure... needed a replacement, reinstalled Windows and Firefox.

Now I want to add my reinstalled Firefox, sync the tons of synched Favorites and passwords to my device and afterwards upgrade it to the "new" sync account.

Any way to add a new device to the sync account?

Salve! Patrick.

Hi! My last device with synched data had a HDD failure... needed a replacement, reinstalled Windows and Firefox. Now I want to add my reinstalled Firefox, sync the tons of synched Favorites and passwords to my device and afterwards upgrade it to the "new" sync account. Any way to add a new device to the sync account? Salve! Patrick.

All Replies (4)

more options

hello, you can go to firefox options > sync panel. click on set up firefox sync > i have an account > i don't have the device with me where you can enter your existing credentials.

if this worked and you could import your data successfully, please migrate to the new sync afterwards: Sync your Firefox bookmarks, history, passwords and more

more options

First - I trust that you were using Firefox 28 (or older) on your "last device".

2nd, do have another connected device on that Sync Account where you can get use Pair a Device?

Or, do you have all three of these? Email address for your Sync account. The Password for that account. The Sync Key for your account (aka Recovery Key).

If so, see this: https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync

more options

Hi!

Thanks a million for your fast reply! I followed it through, but in the end I either need another paired device, which I have not, or to create a new key which results in erasing all stored data :-(

The frameshot attached to this post explains, that the data is encrypted and only paired devices have the key...

Now I know :-/

Again, thanks for your effort, what a pity when both paired clients "die" within the same couple of days. But with the new sync this problem will be history.

BR, oaito

more options

I deleted your screenshot because you don't want people to know your recovery key ;)

Make sure you update to Firefox 36.0.1 and then update to the new sync Sync your Firefox bookmarks, history, passwords and more