Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Messages disappeared from inbox.

  • 1 freagra
  • 8 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó Toad-Hall

dmo1
dmo1
more options

Our email was accidentally opened on Outlook on a different computer (we used Outlook before switching to Mozilla). Outlook was configured as POP3, we use IMAP with Mozilla. All our inbox messages when I open our email using Mozilla have disappeared. If I open our email using Outlook they are all there. I'm guessing that Outlook has downloaded them locally? How do I restore them on the server or fix this problem?

Thanks

Our email was accidentally opened on Outlook on a different computer (we used Outlook before switching to Mozilla). Outlook was configured as POP3, we use IMAP with Mozilla. All our inbox messages when I open our email using Mozilla have disappeared. If I open our email using Outlook they are all there. I'm guessing that Outlook has downloaded them locally? How do I restore them on the server or fix this problem? Thanks

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Pop mail accounts by default usually download from server inbox to the mail account Inbox and then delete the copy on the server. It is considered Pop mail accounts do not use the server as storage, hence the auto delete. However, there is usually an option to 'Leave copy of message on server'. I do not use Outlook so cannot say where it is, but in Thunderbird it would be in the Tools > Account Settings > Server Settings for mail account. Outlook may have it in a similar location.

As Thunderbird was accessing the same server using IMAP, TB sees a remote version of what is on the server.

I would try exporting the Outlook emails in .pst format then convert .pst to mbox file.

In Thunderbird. download and install addon tool 'ImportExporttool'

then import the mbox file emails into Thunderbird 'Local folders' mail account. Right click on 'Local folders' > ImportExportool > Import mbox

Then copy them back into the imap mail account.