Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

How do I remove ALL trces of Thunderbird. Need to install a CLEAN copy

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Zenos

BillThompson
BillThompson
more options

Charter Communications, my ISP, makes me a client of their email program. The email folder names I have historically used do not match theirs. If they don't match I cannot delete unwanted emails from their server through Thunderbird. I cannot delete or modify folder names on Thunderbird to match Charter's. I need to TOTALLY remove Thunderbird so I can start over with them. They are an IMAP site and will push all of the correct folder names to me. I have used the Uninstall feature of my WIN7-64 and restarted but my old names and organization reappear which blocks Charter from pushing their names. I can manage using the system register.

Charter Communications, my ISP, makes me a client of their email program. The email folder names I have historically used do not match theirs. If they don't match I cannot delete unwanted emails from their server through Thunderbird. I cannot delete or modify folder names on Thunderbird to match Charter's. I need to TOTALLY remove Thunderbird so I can start over with them. They are an IMAP site and will push all of the correct folder names to me. I have used the Uninstall feature of my WIN7-64 and restarted but my old names and organization reappear which blocks Charter from pushing their names. I can manage using the system register.

All Replies (1)

Zenos
Zenos
more options

For a clean start, you could remove your profile.

https://support.mozilla.org/en-US/kb/profiles-tb

But it should be sufficient to remove the old account from Thunderbird and add it anew. If there is currently anything in the old account that you want to save, copy it to the Local Folders account first.

Tools|Account Settings|{select account}

Down at the bottom, Account Actions|Remove Account

But I really can't believe it works as you say; we'd surely have several hundreds of reports from other charter users.