Firefox has disabled McAfee Safekey and I can't get it restarted. How can I acomplish this?
I'm not sure what happened. It seems like Mozilla performed an upgrade and it caused me to lose my McAfee Safekey program. This is not software from some hacker...this is and has been reliable software which I have been using for close to a year now, with no problems. When I go into "Add-ons" in my browser preferences, it tells me that Safekey has been disabled. It goes on to describe how some software not authorized by Mozilla will have to be "signed in", yet I can't figure out how to do this no matter how many times I read the info. I depend on Safekey for access to most of my password protected websites. Many of these sites have self-generated passwords so I can't replace this software. A good number of these are also medical in nature that I need regular access to since my kidney transplant.
I love using Firefox and I can't remember the last time I opened Explorer but if this is going to be an issue with Mozilla, I'll just have to switch to another browser. I hope you can help me resolve this issue quickly. Many thanks
All Replies (2)
Firefox 41 has optional blocking of unsigned extensions, but that shouldn't have gotten turned on by itself. Could you check here:
(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.
(2) In the search box above the list, type or paste xpi and pause while the list is filtered
(3) If the xpinstall.signatures.required preference is set to true, double-click it to switch it to false
Can you re-enable your McAfee add-ons after that change?
By the way, your Question Details > More System Details shows an optional settings file named user.js file in your profile folder (personal settings folder). Firefox uses the settings in that file at startup to override your saved preferences from the previous session. Unless you created that file yourself, it may contains settings from an add-on or external software. You can check and remove the file using the steps in this article: How to fix preferences that won't save (there is a specific section of the article about this).
By default, Windows hides the .js file extension. To ensure an accurate investigation and to simplify renaming the file if you decide to do that, I suggest setting Windows to show ALL file extensions. This Microsoft support article has the steps: http://windows.microsoft.com/en-us/wi.../show-hide-file-name-extensions.