Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Past 3-4 weeks unable to attach file >.5MB to GoDaddy, Zimbra email

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó EEHA

EEHA
EEHA
more options

I use webmail Zimbra at work and GoDaddy webmail at home. For the past 3-4 weeks, I have not been able to attach files larger than about 500k to my Zimbra email using FireFox, but have no problem uploading same files using Chrome. I have cleared my cache and temp files using CCleaner, and have uninstalled and reinstalled FireFox. Today, I find I also cannot attach the same files to a GoDaddy email. I first encountered the problem when uploading a documentation file that I have routinely distributed via email several times a month for past 2-3 years. Office PC is Dell running Windows 7.

I use webmail Zimbra at work and GoDaddy webmail at home. For the past 3-4 weeks, I have not been able to attach files larger than about 500k to my Zimbra email using FireFox, but have no problem uploading same files using Chrome. I have cleared my cache and temp files using CCleaner, and have uninstalled and reinstalled FireFox. Today, I find I also cannot attach the same files to a GoDaddy email. I first encountered the problem when uploading a documentation file that I have routinely distributed via email several times a month for past 2-3 years. Office PC is Dell running Windows 7.

Réiteach roghnaithe

hi EEHA, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Réiteach Roghnaithe

hi EEHA, are you running "trusteer" software on your device by chance? it has been identified as a cause for many upload issues recently... see https://support.mozilla.org/en-US/questions/1102907 for example.

EEHA
EEHA Úinéir na ceiste
more options

Yes, I have had Trusteer installed for 2-3 years without problem. It was required for access to bank accounts, but we recently switched to another bank without that requirement so I had been planning to remove anyway.